Shop with confidence at SteveTech Co. Ltd. All products carry a one-year warranty. If you change your mind, request a return within 24 hours of delivery or collection.
Change-of-mind returns: request within 24 hours
Contact us within 24 hours of receiving or collecting your order to request an exchange or refund. The item must be unused, complete with all accessories and in its original packaging.
The 24-hour window is for making your request, not for getting the product back to our shop. A WhatsApp message or email sent within that window counts even if we reply later. We will agree the return arrangements with you. The customer pays the return transport cost for a change-of-mind return.
Wrong, damaged or faulty products
If your order arrives damaged, contains the wrong item, or develops a fault, contact us promptly with your purchase details and a description of the problem. Photos or a short video can help us assess it.
We will inspect the product and arrange an appropriate repair, replacement or refund. SteveTech covers reasonable return transport costs for confirmed faults covered by warranty, damage during delivery we arranged, or items we supplied incorrectly.
The 24-hour change-of-mind deadline does not apply to fault or warranty claims. Original packaging is not required to report a fault or make a warranty claim.
One-year warranty on all products
Every product purchased from SteveTech carries a one-year warranty from the date of delivery or collection. The warranty covers manufacturing and material defects under normal use. Contact SteveTech directly to start a claim; we will coordinate the assessment and any applicable repair, replacement or refund.
The warranty does not cover normal wear and tear or damage caused by misuse, overloading, incorrect fuel or oil, improper installation, inadequate maintenance, or repairs or modifications that cause the fault. Any exclusion will be assessed against the cause of the problem. We will explain the assessment and proposed remedy.
Proof of purchase and refunds
Please provide your receipt, order number or a traceable M-Pesa transaction so we can confirm the purchase.
We aim to inspect returned products within three working days of receipt. If a technical assessment needs longer, we will update you on the expected timeframe. Approved refunds will be issued within seven working days, normally through the original payment method.
How to request a return or warranty service
Call 0706882295, WhatsApp SteveTech, or email stevetechmachinery@gmail.com. Include your name, purchase details, the product and the reason for your request.
Our team will confirm the return arrangements and receiving location before you send the product.
All three shops and our warehouse are at Junction Trade Centre, Nairobi CBD. For customer visits, come to the first floor, shops F126 / F203.
Opening hours: Monday–Saturday, 8am–6pm.
Your consumer rights
This policy does not limit your rights under Kenyan consumer protection law or any longer warranty expressly provided with your product. Those rights are not limited by the 24-hour change-of-mind window or the one-year warranty period.